Title: Part-Time Hotline Advocate

Mission and Values:

Collins Center is a sexual assault response and advocacy organization that serves Rockingham County and the City of Harrisonburg.  Our mission is to eliminate sexual violence and its impact in our community. We pursue our mission by offering support to victims, survivors, and their family members through many programs and services, including sexual assault crisis support and advocacy, prevention and education, and trauma-informed counseling.  The agency's nationally accredited Child Advocacy Center (CAC) works collaboratively with community partners to provide a proactive and thorough response to child victims of abuse and their caregivers.                                             

Collins Center operates under a set of core values that include being responsive to suggestions, influences, appeals, and efforts to meet our mission; acting with integrity, and adhering to a strong moral code of ethical professional practice; being accountable to our clients, staff, volunteers, donors, partners, and community; maintaining absolute confidentiality in the delivery of our client services, and engendering trust in all our interactions. These values guide our work with each other and with the communities we serve.

Job Summary:

The Collins Center operates a 24-hour hotline, providing support, advocacy, information, referrals, and crisis intervention to victims/survivors of sexual violence.

Part-time advocates will assist in providing crisis support and advocacy through shifts on the agency’s 24-hour hotline. Duties include phone response, as well as accompaniment to qualified emergency departments with on-site forensic services. Reporting to the Associate Director and working closely with other agency staff, this position helps ensure that survivors of sexual violence have access to services in times of crisis. 


  • Provide on-call services to support the agency’s 24-hour hotline

  • Respond to calls in a timely and professional manner consistent with agency hotline policies

  • Maintain strict standards of confidentiality

  • Provide crisis support to sexual abuse primary and secondary victims/survivors over the phone

  • Provide accompaniment and service coordination to sexual assault victims at nearest qualified emergency department and/or law enforcement agency

  • Provide information about the sexual assault evidence collection process and services available from allied partners/agencies, as well as emotional support

  • Function as an advocate for victims though contact with allied agencies including hospital, law enforcement, and social services

  • Coordinate referrals and follow up services in coordination with a supervisor within 24 hours of a hotline shift

  • Attend on-going training related to trauma and crisis intervention 

Qualifications and Skills:

  • Bachelor’s degree or equivalent experience in human services, criminal justice, or related field. Graduate coursework in social work or counseling is preferred

  • Experience with service delivery to survivors of violence is a plus

  • Understanding of trauma-informed and survivor-centered service delivery

  • Ability to work independently and as part of a team

  • Excellent interpersonal skills, ability to interact with callers in a non-judgmental manner

  • Demonstrated cultural competency, with sensitivity to and knowledge of diverse populations

  • Access to reliable personal transportation and cell phone service 

The Collins Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Collins Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Position Status:  Non-Exempt

Interested applicants are invited to send resume and cover letter to Rhoda Miller by November 30: rhoda@thecollinscenter.org